Online Purchases - Terms and Conditions

 Mercury Twin Cinemas Terms and Conditions of ticket sales

Your purchase of a ticket or product on this Site forms a legally binding agreement between you and Mercury Twin Cinemas on these Conditions of Sale, in addition to the Terms of Use. 


 You also agree to be liable for any breaches of the Conditions of Sale by individuals using products or services purchased by you on this Site. 


 Children under the age of 16 may not purchase any product or service from this Site and must obtain the permission and assistance of their parent or guardian to do this.


Movie Classifications

 You acknowledge Mercury Twin Cinemas’ right to enforce film classification requirements set by the New Zealand Censorship Board. 

 You will not purchase tickets that you (and any persons on whose behalf you purchase tickets for) are not legally entitled to see, for instance if you are under 16 you cannot purchase or use tickets for an R16 classified film.

 Mercury Twin Cinemas reserves the right that you provide suitable photographic identification depending on a film’s classification when asked by staff.

 Failure to comply will result in being refused admission to the film.


Cinema Specific Policies

 Each Cinema of the Company has specific house policies such as Responsible Service of Alcohol and may have other conditions of entry that apply from time to time. These are made available at each Cinema and you agree to be bound by these. Cameras, audio and video recorders are not permitted inside any Cinema.


Personal Information and Payment System

 We will record your email address if you transmit it to us electronically. 

 Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done.

 We will not disclose your email address without your consent.

 If there is an issue with your booking or a Cancellation or Postponement of your show, email will be our primary method of contacting you.



 Where you purchase concession tickets online, please display tickets to a staff member before going into the cinema.


Online Fees

The purchasing of products and services will be subject to booking, credit card and other fees. All tickets purchased through this site will be subject to a booking fee per ticket, unless otherwise specified. 

 The Company reserves the right to vary the amount of this booking fee from time to time, as specified in the ticket purchasing process.


Times and Session Details

Times and session details in relation to tickets purchased through this Site are subject to change without notice.


Refund and Return Policy

 To the extent permitted by law, and without limiting the application of New Zealand Consumer Law and the Consumer Guarantees, the Company’s liability to you in connection with the purchase or use of any products or services obtained from this website is limited to either:

(a) replacement of those products or services; or 

(b) a refund of the cost of purchase of those products and services.

 Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a receipt for the products or services.



GST applies to the purchase of products and services from this website and will be charged at the time of purchase.


Force Majeure

The Company’s obligations to you will be suspended for the period in which the Company is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity or communications failure, shortage or unavailability of products or services or a change in applicable law.


No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without Mercury Twin Cinemas’ prior written consent.